FAQS
HOW LONG DOES IT TAKE AFTER I ORDER?
Orders are processed during our business hours & shipped promptly the next business day unless it is on a Friday, that orders are typically shipped within 48 hours. Remember this includes holidays as well.*See the USPS transit map for approximate package arrival date.
CAN I CHANGE MY ONLINE ORDER?
Once an online order had been submitted, it cannot be changed online. However, Sinistro Cigars may be able to modify or cancel the order if the time between the submitted order & the packaging of the order is caught in time before it is shipped out. Contact us as soon as possible via email or phone immediately!
CREDIT CARD POLICIES
We process Visa, MC, AMEX & Discover credit cards. We utilize AVS (address verification service) on all orders received and verify both the billing address & zip code. If either the address or the zip code does not match, we will attempt to verify the correct address via email/or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the order without further notice as a protection for ourselves & credit card holders.
RETURNS/EXHANGES
Sinistro Cigars guarantees your complete satisfaction on every product we sell & want you, the customer, to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will gladly refund any merchandise in its original packaging within 14 days of receipt of your order. If you need to return an item, please send INSURED via FedEx, UPS, or parcel post to our shipping address of 317 Mystic Avenue, East McKeesport, PA 15035.
Please notify us before returning any items. For damaged merchandise, please retain all packing material & contact us immediately at (412) 377-4634. We will promptly arrange for its replacement.
ONLINE POLICY
FOR INDIVIDUALS 21 YEARS OF AGE & OLDER
21+ AGE POLICY
This site is not directed to persons less than 21 years of age & no information should be submitted or posted at Sinistro Cigars’ online website by individuals less than 21 years of age. Sales of tobacco products to individuals under the legal minimum purchase age are illegal. Sinistro Cigars makes every attempt to restrict sales of tobacco to individuals of 21 years of age. Certain personal information may be requested to be provided & would be used to confirm the minimum age requirements. Such information is not retained in our database therefore not compromising privacy. All shipments to consumers will require adult signatures.